Greets the visitor. Answers in your words. Books the next step.
Receptionist Mode puts a live avatar on your site that understands why someone came, answers only from knowledge you have approved, and ends the visit with a booking, a captured contact, or a straight answer.
Visitors arrive mid-problem, at any hour, and a contact form is not an answer
Receptionist Mode meets them in the moment - greeting, understanding, answering from approved knowledge, and booking the next step before they leave the page.
Athira answers out loud, in your words, while it is still being generated.
Answers from approved knowledge.
Company Knowledge is assembled from your own sources - a crawl of your site, public business listings, documents you upload, and facts you type in directly. Contradictions between sources and gaps around common questions are surfaced for you to settle, and the page the visitor is already on is used as context for the answer.
Guardrails, in your words.
You decide what is off-limits, what triggers a handover to a person, and how price and competitor questions are handled. Identity is yours too - name, tone, greeting, voice, outfit, and whether the AI disclosure appears in the first message.
Booking, against a real calendar.
Each appointment type carries its own rules - what it is, how long it runs, and when it can be booked. Three stages, and the last one writes to the calendar you already use.
The right appointment type, chosen from what the visitor described.
Live availability, inside the hours that type allows.
The booking lands in your calendar and the business is notified.
The right appointment type, chosen from what the visitor described.
Live availability, inside the hours that type allows.
The booking lands in your calendar and the business is notified.
Uncertainty, said out loud.
When the answer is not in approved knowledge, Athira says so, offers human follow-up, captures the question with the page it was asked on, and keeps helping with everything it does know.
The question, the context, and the contact reach the business the same minute.
These boundaries hold on every deployment and cannot be switched off.
How a visit ends.
Four outcomes, and a wind-down rather than a cut-off - after five quiet minutes or at the session limit, Athira offers contact details or an emailed summary before it closes.
Written to your calendar, with the details captured.
For a follow-up from a person, with the question attached.
The visitor got what they came for and left satisfied.
Closed to an icon, and it does not reopen or interrupt again.
A fresh visit, every time.
Each public receptionist visit begins with nothing carried over. The current conversation guides what comes next, and afterwards nothing is retained, recalled, or recognized - no saved preferences, no history, no "welcome back".
No new system for your team to check.
Additional languages are planned.