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Course Creation

From source material to a course you can actually teach.

Athira organizes documents and expertise into a coherent course structure, drafts teachable learning points, and gives authors control to review, edit, arrange, preview, and publish.

Source to publish, one pass at a time.

Stage 1 of 6

Set the teaching goal

Before any material is read, the author states what the course is for: its name, who it is for, what someone should be able to do afterwards, and how large it should be.

Author decides
Course nameFront-desk service standards
AudienceNew service advisors, first two weeks
Desired outcomeHandle an intake conversation unsupervised
Intended size6 sessions · 6–18 learning points

Bring in source knowledge.

The Content Ingestor handles the broad, batch, source-heavy work - asynchronously, so a large reservoir of material is not something an author sits and waits through. Any document, video, or procedure comes out the other side as a concept graph with prerequisite relationships, sequenced into a curriculum.

Large ingestion work is never performed conversationally. Bulk material goes to the Ingestor; conversation is for bounded, specific changes.
01Filters structural noise out of the material
02Evaluates relevance and context against the course goal
03Creates a core pool and holds a reserve pool
04Extracts atomic teachable facts
05Removes duplication and overlap
06Builds prerequisite and complementary relationships
07Converts material into draft learning points

A teachable learning point.

Learning points are the atomic unit of the platform, and each one carries its own scope, prerequisites, classification, and rubric. That structure is what makes a generated course auditable and editable rather than a black box. Select one to see what an author reads and edits.

NameAcknowledge before fixing
ScopeRecognising a customer’s frustration out loud, in your own words, before moving to a solution - and staying calm while you do it.
ExclusionsDoes not cover issuing refunds, or making exceptions to policy. Those are separate decisions with their own rules.
PrerequisitesNone
Related ideasSetting expectations honestly
Divergent promptA customer opens by telling you the last visit wasted their morning. Take it from there.
RubricA written standard describing what a good response shows: the frustration is named, nothing is argued with, and a real next step follows.
Common misconceptionsApologising in the abstract instead of naming what happened; jumping straight to the fix and skipping the person.

Start from a program, not a blank page.

Ready-made programs for the training every company runs anyway. Each one arrives as a full course structure you edit against your own material - the same review and approval path as anything else.

New Sales Hire Readiness

Product, pitch, objection handling, and a first discovery call - to the point of taking one unsupervised.

Customer Support Certification

Policy, tone, escalation, and the conversations that go wrong, practised until they do not.

First-Time Manager Training

Feedback, delegation, and the difficult conversation nobody rehearses before having it.

Company & Role Onboarding

How the company works, what this role owns, and the first week in the specific job.

Product Launch Enablement

What changed, who it is for, and how to say it - across every customer-facing team at once.

Policy & Compliance Readiness

The current version of the policy, applied to real cases, with a record of who demonstrated it.

A template is a starting structure, not a finished course. Your sources, your wording, and your approval still decide what gets taught.

Build View is the control center.

Everything an author does to shape the course happens here: review what was drafted, edit it, group it, reorder it by hand, inspect the detail, arrange the sequence, and preview the result.

Ordering and grouping stay with the author. Sequence is changed by drag-and-drop, never rearranged on its own.
Review
Edit
Group
Reorder
Inspect detail
Arrange
Preview

Course Companion, inside Build View.

A conversational assistant that understands the course it is working on. Two modes, and the author chooses which one is running.

Plan

Read-only. Companion works out what a request would produce and shows you the recommendation - proposed changes, coverage gaps, repetition - without touching the course.

Nothing is written while you are in Plan. It is for deciding whether a change is worth making.
Plan · read-only
Is anything repeated between the intake sessions?
Sessions 2 and 4 both cover reading the concern back. I’d fold it into session 2 and give session 4 the timeframe conversation instead.
What Companion can do
Generate
Edit
Remove
Change teaching mode
Analyze the course
Route to the Ingestor
It draws on a Course Context Store, so it already knows the course, the stated intent, and the company's own knowledge.
Reordering is not one of its actions - sequence stays in the author's hands.

Human review before publish.

Every draft - from the Ingestor or from Companion - returns to Build View. An author reviews, edits, arranges, previews, and only then publishes.

ReviewEditArrangePreview
A person approves it

Nothing reaches a learner until an author says it is ready.

Built for real learning.

Criteria-based completion

A learner moves on when they have met the criteria for the idea - not when they reach the end of the material.

Voice or typed free response

Learners answer in their own words, spoken or written, and are judged on what they actually said.

Designed to be taught

Every learning point exists to be taught and assessed - not to be read through, and not answered by picking from a list.

Turn your material into live conversation.