A receptionist for the questions that come in after hours.
Coral Bay Fertility uses an Athira avatar to answer patient questions day and night, and book the next step — without adding headcount.
Avatar not connected in this environment.
What fertility clinics lose without it
- After-hours calls about appointment availability go straight to voicemail
- Prospective patients have insurance and coverage questions before booking a first consult
- Website visitors leave without a next step when the front desk is on another line
- Multi-location scheduling means a caller reaching the wrong office gets bounced around
How it works
Visitor asks a question
Voice-first, day or night — no forms to fill out first.
Avatar answers from approved knowledge
Only what the clinic has published — insurance, services, hours, locations.
Anything else, it books a consult
Clinical questions and anything unpublished fall back to scheduling time with the clinic.
The team gets notified
Every booked consult and unanswered question reaches the front desk by email.
Meet the team
Illustrative — Coral Bay Fertility is a demo example, not a real practice.
Locations
Pricing, answered directly
Coral Bay Fertility publishes consultation and treatment fees up front — the avatar answers pricing questions directly from that published list rather than deflecting to "call for a quote."
A sample conversation
Illustrative example — not a real visitor conversation.
Frequently asked
Does the avatar give medical advice?
No — it answers from what the clinic has published (hours, services, insurance, locations) and books a consult for anything clinical.
What happens outside business hours?
The avatar keeps answering and booking; nothing waits for the front desk to open.
Can it tell the two locations apart?
Yes — it books at whichever location the visitor asks for, or asks which one they mean.