Hiring and Onboarding follows a person from candidate to colleague.
Define the role once, then use it from the first screening to the first weeks in the job. Onboarding runs today as course templates. Hiring is in development, and everything about it on this page is marked that way.
The candidate-to-employee journey, in one place.
The hiring stages below are in development. The graphics illustrate the plan; they are not released screens.
- When a refund needs a team leadApproved
- What counts as an exceptionApproved
- Explaining the policy to a customerDraft
- Escalating with the right contextDraft
- Role defined
- Screening
- Work sample
- Avatar interview
- Human review
Illustration of a capability in development
Fair. Can I ask what made you take the call today?
- Refund policy v3Luca M.Criteria met
- Refund policy v3Dana K.Not yet
- Escalation guide v2Priya S.Criteria met
- Company & Role Onboarding
- Sales Hire
- Support Certification
- First-Time Manager
Hiring is in development. Illustrations with sample data, not screens from the product.
Onboarding runs today as course templates.
Four templates are live. Each becomes a course built from your own material, taught and checked like any other.
- Company & Role Onboarding
- Sales Hire
- Support Certification
- First-Time Manager
Company & Role Onboarding
What the company does, how it works, and what the new role involves.
Fair. Can I ask what made you take the call today?
Sales Hire
Product, customers and the first conversations a new seller will have.
Only with a team lead's approval, and the reason goes on the ticket.1
Support Certification
Policies and procedures, checked before someone takes real tickets.
- PSPriya S.Escalation rulesGetting there
- LMLuca M.Refund exceptionsGetting there
- DKDana K.Explaining policyGetting there
- OROmar R.Escalation rulesGetting there
First-Time Manager
Feedback, difficult conversations and the basics of leading a team.
Illustrations with sample data, not screens from the product.
People make the decisions.
Athira gathers evidence and keeps it in one record. Hiring decisions, and what happens after onboarding, stay with your team.
Start with onboarding.
See a template built from your own material.